Terms of Service

Ordering

Units with a price shown can be ordered and paid for online. Every other order is placed by phone, email or in person at the studio, and we confirm the style, length, density and cap size with you before any work begins.

After an online order, we call you within one business day to confirm the details and arrange your fitting.

Custom and made-to-measure units are made for you specifically. Work starts once your order is confirmed and any deposit is received.

Prices

Prices shown on this site are for the unit as described. Custom length, density, colour work and express turnaround are quoted separately.

Where a unit shows no price, it is priced individually — call the studio for a quote.

Payment

Online payments are processed securely by Stripe. All prices are in US dollars. Your order is confirmed once payment is received, and a receipt is sent to the email you give at checkout.

Pickup and shipping

You can collect your order free of charge at the studio, 2701 Rosewood Drive, Columbia, SC, or have it shipped within the United States at the rate shown at checkout.

Delivery times shown at checkout are estimates. Handmade and custom units may need extra time, and we will tell you if yours does.

Cancellations

You can cancel an online order for a full refund until work on your unit begins. Once braiding or customising has started, the order can no longer be cancelled.

Fittings and adjustments

A fitting is included with every custom unit. Adjustments made at that fitting are part of the price, not an extra charge.

Returns

For hygiene reasons, wigs and hair bundles that have been worn, washed, cut or altered cannot be returned.

If a unit arrives faulty or is not what was agreed, contact us within 7 days and we will repair, remake or refund it.

Custom-made units are made to your specification and cannot be returned for a change of mind, but we will always work with you to adjust the fit.

Care

Your unit comes with care instructions. Damage caused by heat, harsh chemicals or improper storage is not covered.